‘Private hospitals need effective grievance redressal cells’

The much-awaited public hearing of the National Human Right Commission (NHRC) concluded on Thursday but many complainants of medical negligence cases had to go back home empty-handed after the body refused to hear cases against private hospitals. However, during the two days of hearing, the commission also highlighted several lapses in the health services and raised the need for effective grievance redressal cells (GRC) at private hospitals.
The commission will submit its suggestions to the Medical Council of India (MCI) and its state bodies with the observation made during the hearings. Though the official website of NHRC stated that the body would hear cases against public and private health services, the latter was refused on Wednesday.