Gone are the days when you had to
wait for days to receive a reply to your pass port queries. Now, all you have
to do is tweet them and receive a reply within hours. Yes, t h e r e gion a l p
as sport of fice, Ahmedabad, is now on twitter in an effort to serve the people
in the best way possible.
Passport office's official Twitter
handle @rpoahmedabad went live on March 11 and within four days, it received
more than 14 queries.Meanwhile, people have welcomed the initiative.
Kartikeya Tanna, a lawyer who is
also a visiting faculty at HL Institute, said, “On March 13, I had tweeted
about Passport Seva Kendra in Ahmedabad asking for Indian Embassys legalisation
of apostilled foreign document. Within 24 hours, I received a reply from
@rpoahmedabad.“
Similarly, Gufran Ramporiya took
to Twitter to seek information on why it was taking the passport office in
Ahmedabad two months to review his passport. The passport office tweeted its
reply within hours assuring him that they will inquire into the matter and get
back to him. The passport office's official twitter page has 24 followers so
far.
Regional Passport Officer ZA Khan
said, “Considering the large number of people applying for passport at the
Ahmedabad office and how tech savvy most of them are, we decided to get onto
the social media which is the best way to connect with them.Currently, we don't
have a dedicated team to look after the account but we will soon appoint
someone who will go through all the tweets and reply to them. We are sure that
this initiative will be well-received by the people.“
Khan further added that the
department will take up common passport issues from the social media and
address them.
“It takes time to investigate the
cases. We track the cases and then respond to them on Twitter,“ said Khan.
Not only Twitter, the department
is also designing a dedicated Facebook page where people can upload their
queries and grievances. The page will be sent to central passport department
for approval.
Moreover, the department will
start its own page with the official central government passport portal where
all details about `passport seva kendras' and contact number of officials will
be provided.
“We will have a separate section
on the portal where we will update essential information under FAQ so that
people can just click on the link and get all the answers to the most common
queries,“ said Khan.
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